Nordic Digital Initiatives Address Economy, Environment

STOCKHOLM–(BUSINESS WIRE)–Enterprises in the Nordics have responded to rapid changes in recent years by initiating digital transformation and leading environmental, social and governance (ESG) initiatives, according to a new research report published today by Information Services Group (ISG) ( Nasdaq: III ), a leading global technology research and consulting firm.

The 2022 ISG Provider Lens™ Digital Business Enablement and ESG Services report for the Nordics finds that digital technologies and third-party services have boosted organizations in the region as they adapt to the challenges of the COVID-19 pandemic and the economic disruptions that follow, including the effects of war. in Ukraine.

“Many Nordic businesses have successfully adapted the way they operate to create growth under pressure,” said Anna Medkouri, partner, ISG EMEA. “Technical and advisory services were instrumental in making this possible.”

The region has been a pioneer in digital services and projects related to ESG goals, and this activity is rising in both environmental and other fields, ISG says. Many businesses are using systems to accurately track and report emissions 1, 2 and 3. ESG initiatives in the Nordics also reach some aspects of the United Nations Sustainable Development Goals (SDG), the report says. Another project used data analysis to analyze the keywords used in job listings to attract more female applicants.

Retail chains in the Nordics have been pressured by factors such as lack of equipment, high costs, war-related disruptions and poor visibility, ISG says. Creating data-driven supply chains, which use analytics and AI to improve inventory management and demand management, is a growing trend in this area, and service providers are creating unique offerings for these needs. Modern Supply chain projects are also increasingly addressing decarbonization and sustainable sourcing.

“Consumers in the Nordics want to see companies making positive changes with their supply chains,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Providers help customers to track and show what they’re trying to do.”

As in other regions, businesses in the Nordics are using digital technologies to improve customer experience (CX) in the post-pandemic economy, the report says. Creating different experiences for certain consumer groups, such as millennials and Gen Z, is a big thing in the Nordics. Providing green products to the eco-conscious consumer is another thing that is coming up.

This report also highlights some of the business trends affecting companies in the Nordics, including the lack of skills and early efforts by providers to develop CX use cases for more and more realistic and practical applications.

The 2022 ISG Provider Lens™ Digital Business Enablement and ESG Services report for the Nordics examines the capabilities of 36 providers in four areas: Business Consulting Services, Customer Experience Services, Supply Chain Transformation Services, and Sustainability and ESG Services.

The report lists Accenture, HCLTech, IBM and Wipro as Leaders in all four sectors. It names Atos, Capgemini, TCS and Tietoevry as Leaders in each of the three sectors. BCG, Cognizant, Deloitte Digital, EY, Infosys, LTI, McKinsey, PwC and Tech Mahindra are named as Leaders in one quadrant each.

In addition, GEP and Mindtree are named as Rising Stars – companies with “good reputation” and “future potential” according to ISG’s definition – in one quadrant each.

The 2022 ISG Provider Lens™ Digital Business Enablement and ESG Services for the Nordics report is available for subscription or one-time purchase on this website.

About ISG Provider Lens Research

The ISG Provider Lens™ Quadrant research team is the only service provider analysis of its kind combining objective, data-driven research and market analysis with global trends and insights from ISG’s global advisory team. Businesses will get detailed information and market analysis to help them choose the right partners, while ISG consultants use reports to validate their market knowledge and provide recommendations to ISG’s business clients. The survey currently covers providers worldwide, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added. in the future. For more information on the ISG Provider Lens survey, please visit this page.

Another research group, the ISG Provider Lens Archetype report, provides an initial assessment of providers based on specific types of buyers.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global information technology research and consulting firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping organizations, government agencies, and technology service providers achieve operational excellence and rapid growth. The company specializes in digital transformation, including automation, cloud and data analytics; acquisition advice; effective management and risk management; network carrier services; process design and operations; change management; market intelligence and technical research and analysis. Founded in 2006, and headquartered in Stamford, Conn., ISG has more than 1,300 digital-ready professionals working in more than 20 countries – a global organization known for innovative thinking, market influence, deep expertise and technical expertise, and world class. research and analytical skills based on market information. For more information, visit


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