With the continued popularity of online shopping, there is no better time to delve into the world of e-commerce, either by starting your own business or by taking on a position at an existing company.
To help you on your way, here are some of the most popular e-commerce jobs available in Malaysia, including the skills required and expected pay. Don’t miss the second part of this article tomorrow.
1. Web Developer
Most online stores and platforms have a website whose design, aesthetics and functionality play a huge role in the customer’s overall shopping experience. If your website is difficult to navigate, slow, or visually unappealing, customers probably won’t stay to place an order.
That’s why behind every successful ecommerce business is an outstanding web developer.
Web developers should ideally be team players who perform well under stress. The average monthly salary is RM7,000 and can go up to RM10,000 if you are highly skilled and experienced. Beginners can expect to be paid around RM3,000.
2. Business Analyst
If you like numbers, then this is the job for you. Crucial to any business, business analysts track data and advise on how the business should move forward by increasing profits and sales. Other responsibilities include financial modeling, forecasting, and reporting of insights.
You need at least a bachelor’s degree in management, business administration or IT. Relevant experience is desirable but not always necessary. You must also be familiar with spreadsheet programs such as Excel.
The average salary for this position is RM6,000 and up to RM10,000 as you advance in the role.
3. Project Manager
The perfect job for born leaders, project managers oversee the team and its activities, assign roles and responsibilities, and measure the progress of a given project – all of which requires a lot of verbal communication. In some companies, they interact with customers to ensure that they are happy with the company’s products or services.
You should have a bachelor’s degree in a relevant field, although this is not always mandatory. Most companies prefer experienced project managers who also have excellent communication and organizational skills.
Knowledge of Microsoft Office and management applications such as Basecamp, Asana, ProofHub and others are essential.
Ecommerce project managers can expect to earn RM6,000 and up to RM10,000 monthly. Beginners can start with a lower salary of around RM4,000.
4. Customer Service Representative
Customer satisfaction is what makes or breaks a company. If your customers have any queries, complaints or problems, they contact the customer service representative who needs to constantly communicate via email and/or social media messages. They help customers with their orders, follow up on problems and make sure they are overall happy.
Dealing with people isn’t always easy, so most companies prefer their customer service representative to have work experience. You must also be a good communicator – which includes excellent verbal and written skills – and be well organized. Being proficient in more than one language or dialect is a big plus.
The average salary for a customer service rap is RM4,000 per month, although this varies by location and expertise.
Order processors, as the title suggests, are responsible for processing orders for products or services offered by the company. They handle customer information such as shipping details and receipts, and may also be responsible for notifying customers of shipping dates for potential delays.
They prepare and ship orders and are often responsible for filing paperwork.
To become an order clerk, you must have completed at least secondary school. You must also be incredibly organized, have proficiency in Microsoft Office or similar software, and be a great and effective communicator.
Prior work experience is preferred but not always required and you can expect to earn over RM3,000 per month.
This article first appeared in jobstore.com, an online job board specializing in providing job seekers with the latest vacancies by matching talented individuals with reputable companies in Malaysia. Find your dream job with over 40,000 vacancies in Malaysia.