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State Farm earns 9.4 out of 10.0 and is recognized as the best customer experience for its affordable prices, comprehensive coverage and strong customer service
Discounts And Savings: Lowering Your Auto Insurance Premiums In New York
Reviewed by: Mark Friedlander Reviewed by: Mark Friedlander Advisor Mark Friedlander is Director, Corporate Communications, at the Insurance Information Institute (Triple-I), a New York-based nonprofit research and education organization focused on providing consumers with better understanding of INSURANCE. Mark serves as a national spokesperson for Triple-I, handling a wide range of insurance industry media issues. His responsibilities also include spearheading the association’s hurricane season communications strategy and supporting its member company and media outreach in Florida, where it is based. Insurance Information Institute
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In this State Farm insurance review, we on the Guides team will look at the company’s auto, home and life coverage, discount opportunities like Drive Safe & Save™, and cost estimates to help you decide whether this insurance provider may be the right choice for you. Whichever provider you choose, it’s smart to compare quotes from the best car insurance and cheapest car insurance providers to get the best rates.
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The Drivers Group is committed to providing reliable information to help you make the best possible decision about insuring your vehicle. Because consumers rely on us to provide objective and accurate information, we’ve created a comprehensive rating system to form our rankings of the best car insurance companies. We collected data on dozens of auto insurance providers to rate companies on a wide range of ranking factors. After 800 hours of research, the final result was an overall score for each provider, with the insurance companies that accumulated the most points at the top of the list.
We give State Farm auto insurance a score of 9.4 out of 10.0 and awarded it the best customer experience of 2023. The company’s score was compiled from five key performance areas of reputation, availability, coverage, cost and experience customers.
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Each year, our research team researches dozens of insurance companies to create rankings of the best providers. For State Farm, we collected more than 70 pieces of data — including total premiums enrolled, complaint ratio, state availability, types of coverage offered, J.D. ratings. Power and others. We also analyzed average costs for a variety of driver profiles and locations and surveyed previous customers about their experience.
State Farm has been around for over a century and today has the largest market share of auto and home insurance in the US. The company offers many unique options and features that drivers can take advantage of, including:
Pros A++ financial strength rating from AM Best Good discount opportunities for students and teenagers Usage-based insurance discount Many local insurance agents throughout the US
State Farm has a strong reputation for customer service, backed by many positive customer reviews and industry studies. Many positive customer reviews mention the company’s affordable coverage for drivers and several discount opportunities and usage-based programs available.
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In August 2022, we conducted a nationwide car insurance satisfaction survey of 6,923 people. Of those who participated, 19% reported having a State Farm auto insurance policy, making it the most popular provider in our survey.
Here’s an in-depth look at how customers rate State Farm out of 5.0 compared to our overall survey average:
Our survey found that nearly 42% of all respondents with a State Farm policy have filed a claim, while 58% have not. Most policyholders who participated were happy with State Farm’s customer service during the claims process, giving the company a rating of 4.2 out of 5.0 stars. Additionally, respondents gave the company a 4.2 star rating for satisfaction with the outcome or settlement of the claim.
According to the National Association of Insurance Commissioners (NAIC), State Farm accounted for just under 11% of all auto insurance complaints in 2022. Given that the company has about 16% of the market share, it has fewer complaints than the average for its size. In other words, most customers have a positive or neutral experience with the company’s service.
State Farm Drive Safe And Save Review (2023)
Reddit isn’t known as a primary source for insurance reviews, but you’ll find plenty of discussions about auto coverage on the news aggregator site. State Farm customers on the platform often note the company’s affordable prices. The ready availability of local dealers is also a common point of praise from State Farm customers on Reddit.
State Farm makes managing your policy easy with our highly rated mobile app. The app has a customer rating of 4.7 out of 5.0 stars on Google Play based on more than 170,000 State Farm Insurance reviews and 4.8 out of 5.0 stars on the App Store based on more than 750,000 reviews. With the State Farm app, you can pay your bill, view I.D. cards, file a claim, request roadside assistance and more.
State Farm earned 877 out of a possible 1,000 points in the J.D. Study ℠. Power 2023 U.S. Insurance Shopping Study ℠ , which asked customers to determine satisfaction with each stage of the shopping experience. This put the provider in first place for the large insurer category and the only company ahead of the sector average.
State Farm Receives Highest Rating in Auto Claims US J.D. Satisfaction Study ℠ Power 2022, with 882 out of a possible 1,000 points (the average was 873). The study looked at responses from thousands of car insurance customers who had settled claims in the last six months.
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State Farm holds an A rating from the BBB, and customer reviews of State Farm insurance at the BBB give the company a nearly 1.2 out of 5.0 star average rating. The insurer has only filed about 1,400 complaints in the past 12 months, which is low for a company of its size.
Our team reached out to State Farm for comment on these ratings, but did not hear back.
The largest auto insurer in the US, State Farm has been in business since 1922. According to the NAIC, State Farm wrote $46.6 billion in private passenger auto insurance premiums in 2022, totaling 16.8% of the market share. That’s about $8 billion more than the second largest provider, Progressive.
Many people prefer to work with local insurance agents, and State Farm has over 19,000 agents spread across the United States in every state except Massachusetts and Rhode Island. That means there’s a good chance you’ll find a State Farm agent in your area.
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You can file a claim with State Farm by phone, on the website or through the company’s mobile app. With the State Farm app, customers can upload photos and documents, check the status of a claim and contact claims agents. The app also includes a virtual estimator that helps customers take clear photos of vehicle damage. This can speed up the process of getting an initial estimate and even payments for covered damage.
If you need to file an auto insurance claim with State Farm, you can call 800-732-5246 (800-SF-CLAIM) to speak with a local agent. They can help ensure you file everything correctly and answer any questions you may have.
Our rate estimates show that 35-year-old drivers with good credit and driving records pay about $1,657 a year or $138 a month for full coverage insurance from State Farm. On average about 21% cheaper than the national average of $2,008, this estimate places State Farm among the cheapest auto insurance providers in the country.
State Farm is one of the cheapest options for drivers with a recent accident or DUI conviction on their record, according to our estimates. However, State Farm can be an expensive option for drivers who have bad credit. This does not apply to drivers in California, Hawaii, Massachusetts or Michigan, as these states do not allow credit-based insurance pricing.
Average Cost Of Car Insurance In August 2023
Age is one factor that will affect the price you pay for State Farm auto insurance. Newer drivers with no experience can expect to pay thousands of dollars more on average than experienced drivers. Here’s a look at State Farm’s average monthly and annual cost estimates by age.
In addition to age, there are other factors that affect what you pay for car insurance, such as your driving history, location and vehicle. Here are some more State Farm cost estimates that apply to different types of 35-year-old drivers, including those with poor credit and troubled driving records.
According to our price averages, State Farm is among the most affordable providers out there. We found State Farm’s full coverage rates to be around $1,657 per year, making it cheaper than national providers like Progressive and Allstate on average.
The tables below show how State Farm compares to other regional and national providers in average monthly and annual costs. The
Easy Ways To Lower Your Car Insurance Payment
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